Interwest Healthcare Essay

What be the potential characters of the problem?The source of these problems take carems to be coming from two argonas in Interwest Healthcare. The prototypic area is the miscommunication that the infirmary administrators are having with upper management. The hospital administrators and upper management are not lone(prenominal) having miscommunication issues but they also do not share the same piece expectations with all(prenominal) other which is creating tension. The hospital people accused Singh of being a bureaucrat who did not care about patient services. Singh accused the hospital staffs of not understanding the importance of accurate reporting (Brickley, Smith & international ampere Zimmerman 2009 p. 38).The second area is the system or serve that is in invest for inscribeing and entering information. The current process is clearly not outpouring at an efficient rate which is raising concerns for upper management. Even though hospital administrators do not see t o eye to eye with upper management the concerns that they dedicate are valid and can have a very negative impact on Interwest Healthcare if the issue is not resolved. What information would you want to crush?The first information that would be analyze is the process that is done to record and enter info for patients. It is important to spend a penny as much information as possible regarding the data gateway because that is the root of the whole issue between hospital administrators and upper management. another(prenominal) area that would be analyzed is the workplace with emphasis on how time is managed and the importance employees put on data entrance. It is important to gather and analyze as much information as possible on the source of the problem. By gaining and analyzing the information it would assistance Interwest Healthcare make progress on the data entry issue which will put them in a better position to succeed.What actions capacity you recommend to increase the a ccuracy of the data entry?The first point of action would be streamlining and simplifying the data entry process. By completing those it would not only increase the accuracy of the data entry but it would also decrease the burden on the hospital administrators. But before any changes to the data entry process are make it is important to communicate directly to the hospital administrators. It is important to have the hospital administrators on board with the changes that will be made with the data entry process. By gaining the hospital administrators consent with the changes this will allow a smoother transition for the data entry change and it could provide a positive change to the workplace.As for the changes to the data entry it would most potential be a simple computer process along with broken piece of paperwork. It would be best to have some sort or paper record on file that would need to be alphabetized along with a simple computer program. The computer program would help en sure accuracy and would have the patients data record on file which will be easy to locate. at that place would be very little paper work for the process mainly because it takes up space and takes more time to record. The paper work that is part of the process would simply serve as a backup if the computers were down. The key to ensuring accuracy with the data entry is to make the process as simple as possible so it would minimize the errors.How does your view of behavior affect how you might address the consulting assignment?As a consulting assignment I see Interwest Healthcare as a company in distress ascrib adequate to(p) to the way the hospital administrators and upper management. The way the two groups have been behaving and treating each other it is a clear sign of stress and miscommunication. One of the first tasks is to mediate the two groups and try to have everyone on the same page. There is a clear disconnect on the expectations of each others roles but by bringing them together the roles and expectations can be made by both parties and progress can be accomplished. In orderliness to make progress both parties will need to be able to compromise and be willing to understand each others concerns and priorities.Refreneces Brickley, J.A., Smith, C.W. & Zimmerman J.L. (2009). Managerial economics and organizational architecture (5th Ed.). New York McGraw-Hill Irw